Delivery Information

Accepted Payments

PayPal is the chosen method for handling online payments through the website. In addition to users holding PayPal accounts, it is also possible to pay with a MasterCard, Visa, American Express or 3V voucher. If PayPal is problematic for you, please contact us and we can try to arrange an alternative method for payment. Once payment has cleared, the order is usually sent out in the post within one working day.

Delivery Details

Orders are generally packed in slimlined padded envelopes with the exception of flat maps which must be rolled and sent in a cardboard postal tube. Bulk trade orders are sent packed in a box. Once an order has been despatched, a confirmation email will be sent with an indication of the expected delivery date. We do not use tracking on our orders as it would dramatically increases the delivery costs, which would ultimately be passed on to the consumer.

All of our orders are sent through our reliable Irish postal service, An Post. Using a postal service prevents customers from needlessly waiting around for a courier to arrive. Where possible, larger orders are broken down in size to fit into smaller packages of under 500g. Not only does usually mean a cheaper postal rate but also that they can fit through a standard letterbox. You will not come home from work to find an 'attempted delivery' note telling you to pick up your package from your local postal collection point.

Postage Fees

The postage fee for each order is calculated by weight. Most orders coming through the Trailhead weigh between 100g and 500g. The following table is a quick overview of these most frequently used postal rates (25th February 2019).

Weight Typical Items Ireland Rest of World
Under 100g 1 Map €2.00 €2.90
100g - 250g 1 Guide or 2-3 Maps €2.50 €4.50
250g - 500g 1-2 Guides €3.40 €5.70

Estimated Delivery Times

All orders are sent from Ireland through Standard Post. The following delivery times are estimated by An Post and include the extra day for processing the order...

Destination Working Days
Ireland & Northern Ireland 2-3
England, Scotland & Wales 3-4
European Union 3-5
Rest of Europe 4-6
United States & Canada 6-8
Australia & New Zealand 6-8
Rest of World 6-10